[TEACHER GGUGE] Terms of Service

These Terms are intended to set forth the conditions and procedures for the use of the Class Support Service provided by the Company to Teacher Members, the rights, obligations, and responsibilities between the Company and Teacher Members, and other necessary matters.

Article 2 (Definitions)

The definitions of terms used in these Terms are as follows:

Gguge Service (hereinafter referred to as "the Service"): Refers to the online live class platform and related web and app services provided by the Company through various wired and wireless devices, including PCs, mobile devices, and tablets.

Member: Refers to a person who agrees to these Terms, creates an account, and uses the Service.

Teacher Member: Refers to a Member who possesses class-related experience or professional career history, has been approved through procedures established by the Company, and creates and provides Classes or related content.

Student Member: Refers to a Member who enrolls in Classes provided by Teacher Members.

Class: Refers to educational content provided by a Teacher Member to Student Members through an online video conferencing system.

Class Content: Refers to all information registered, posted, or linked by a Teacher Member for the purpose of providing a Class, including class descriptions, curricula, images, videos, text, materials, files, and links.

Class Materials: Includes (1) videos, images, text, and other materials produced by Teacher Members for the purpose of Student Members' enrollment; (2) writings, photographs, educational information, and other content created by the Company; and (3) User Content created by Teacher Members and Student Members within the Service.

Class Support Service: Refers to all services provided by the Company to Teacher Members, including attendance management, schedule management, and class operation tools.

Teacher Service: Refers to the website and application exclusively for Teacher Members, operated by the Company for the purpose of providing the Class Support Service.

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Member Information: Refers to information necessary for Member identification and Service use, including personal information that a Member enters, provides, or makes public within the Service at the time of registration or during the use of the Service.

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Teacher Information: Refers to information submitted by a Teacher Member during the Teacher Member approval and review process.

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ID (Member Unique Number): Refers to a value assigned by the Company upon account creation for the purpose of Member identification and Service use.

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User Content (Post): Refers to all information posted or registered by a Member within the Service, including text, images, videos, and files.

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Penalty, Fee, Penalty Fee (Liquidated Damages), Fine, and Sanction Amount: Refers to monetary sanctions imposed by the Company due to a Teacher Member's violation of the Terms or operational necessity of the Service, with detailed criteria set forth in the Supplementary Terms.

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Class Cancellation Fee: Refers to the amount incurred due to a Teacher Member's cancellation of a class schedule, calculated based on factors such as the time remaining from the expression of intent to cancel until the class start time.

Terms not defined in this Article shall be governed by applicable laws, the purpose of these Terms, and customary trade practices.

Article 3 (Effectiveness and Amendment of the Terms)

These Terms shall take effect when Teacher Members confirm the Terms posted within the Service or on linked screens, or are notified through other methods.

The Company may amend these Terms to the extent that such amendments do not violate applicable laws.

When amending the Terms, the Company shall specify the amended content and the effective date and provide notice through in-Service announcements or email.

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General changes shall be notified 7 days in advance.

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Changes that significantly affect the rights and obligations of Teacher Members shall be notified 30 days in advance and communicated via the email registered by the Member.

If a Teacher Member does not expressly object to the amended Terms, the Teacher Member shall be deemed to have consented to the amended Terms.

A Teacher Member who does not agree to the amended Terms may terminate the Service use agreement.

Teacher Members are responsible for regularly visiting the Teacher Service to check for changes to the Terms, and the Company shall not be liable for any disadvantages arising from a Teacher Member's failure to be aware of the amended Terms.

Article 4 (Structure of the Terms and Governing Rules)

Matters not stipulated in these Terms shall be governed by applicable laws and Operating Policies established by the Company.

Matters not specified in the Terms shall be governed by applicable laws. Teacher Members shall comply with applicable laws in using the Service provided by the Company, and may not claim exemption from violations of applicable laws by citing the provisions of these Terms.

The Company may establish the following Supplementary Terms according to the characteristics of the Service, which shall constitute a part of these Terms:

Supplementary Terms 1: Penalties and Sanctions Regulations

Supplementary Terms 2: Class Content Creation and Management Terms

Supplementary Terms 3: Copyright Protection Terms

In the event of a conflict between these Terms and the Supplementary Terms, the Supplementary Terms shall prevail.

For matters delegated to the Operating Policy by these Terms or the Supplementary Terms, or where the content conflicts, the Operating Policy shall apply.

Chapter 2. Service Use Agreement and Member Management

Article 5 (Teacher Member Registration)

A Teacher Member may use the Service upon completing the information entry and registration application in accordance with procedures established by the Company, and upon the Company's approval and conclusion of the agreement.

By submitting information at the time of registration application, the applicant shall be deemed to have consented to these Terms, the Supplementary Terms, the Privacy Policy, and the Operating Policy.

Article 6 (Restrictions and Reservation of Registration Approval)

The Company shall approve registration applications in the order received, provided there are no operational or technical impediments.

If an application is made through fraudulent purposes or methods, such as misappropriating another person's personal information, the Company may terminate the Service use agreement without prior notice, and measures may be taken in accordance with applicable laws.

The Company may decline to approve a registration application in any of the following cases:

Where it is technically impossible to provide the Service

Where the requirements are not met due to omissions or errors in the application

Where there is a concern of undermining social order or public morals

Where the applicant has a history of losing membership due to a violation of the Terms (except where more than 6 months have passed since the loss of membership and the Company has approved re-registration)

Where the registration is for an inappropriate purpose, such as posting promotions or advertisements for oneself or third parties

Where other requirements for use established by the Company are not met

The Company may differentiate usage by subdividing usage time, frequency, and Service menus by Member type and grade.

The Company may reserve account creation in any of the following cases:

Where there are practical limitations such as equipment capacity

Where it is determined that there are technical issues for providing the Service

Where the Company deems it financially or technically necessary

Where other operating guideline requirements are not met

Article 7 (Management of Member Information)

Teacher Members may view and modify their personal information through the profile function within the Service.

However, certain information that has already been exposed may need to be modified through the Company.

Teacher Members are responsible for maintaining the accuracy and currency of their information. If a Teacher Member is unable to modify the information on their own, they shall promptly request information review and update through the Company's customer center.

Any disadvantages arising from information changes or failure to reflect such changes shall be the responsibility of the Teacher Member.

Chapter 3. Service Use

Article 8 (Provision of Class Support Service)

The Company shall provide the Class Support Service from the time the Teacher Member registration application is approved.

The Class Support Service shall, in principle, be available 24 hours a day, 365 days a year.

The Company may change or suspend all or part of the Service as operationally necessary, and shall notify Teacher Members before or after such change or suspension.

The Company may separately designate available hours by dividing the Service into specific segments, in which case such details shall be announced.

The Company may establish separate terms for individual services, and shall require Teacher Members to go through a consent process when first using an individual service for which separate terms exist.

Article 9 (Service Interruption)

The Company may temporarily suspend the provision of the Service due to equipment inspection, failures, communication disruptions, or other force majeure events.

Unless the Company is intentionally or grossly negligent, the Company shall not be liable for damages incurred by users or third parties resulting from the suspension of the Service.

The Company shall, in principle, provide notice 7 days before the Service interruption, and the Company shall not be liable for a Member's failure to be aware of the notice during such period. However, in the event of unavoidable circumstances, the notice period may be shortened or notice may be provided after the fact.

Chapter 4. Class Operation and Management

Article 10 (Attendance and Participation Management)

Teacher Members shall accurately process attendance using the attendance function provided by the Company after the Class begins.

Teacher Members shall restrict the participation of third parties not displayed on the attendance sheet. However, one (1) guardian of a Student Member may participate together.

If a Student Member connects more than 10 minutes after the Class start time, the Teacher Member may restrict participation at their discretion.

Other detailed regulations regarding attendance and Class management shall be governed by the Teacher Gguge Service Operating Policy.

Article 11 (Video Classes)

Teacher Members shall familiarize themselves with the Zoom video class guide provided by the Company and conduct Classes accordingly.

Teacher Members shall, in principle, conduct Classes with video and audio functions activated.

The Company may have designated personnel participate in Classes when necessary for Class quality management purposes.

Article 12 (Automatic Recording and Quality Management)

The Company may record and review all Classes to ensure Student Member safety and Class quality.

The Company may selectively view and use recorded videos within the scope of fact-finding and user protection purposes.

The Company may provide feedback to Teacher Members regarding Class conduct, content, materials, and other matters after reviewing recordings, and Teacher Members shall make reasonable efforts to incorporate such feedback for improvement.

Teacher Members shall not photograph or share with third parties the faces or other identifying features of Student Members or guardians participating in Classes through methods other than the functions provided by the Company.

Recordings shall not, in principle, be shared externally to protect the portrait rights of participants and the copyrights of content. However, for Classes of Teacher Members who have consented to the provision of recordings, recordings may be provided only to purchasers of the relevant Class.

Teacher Members may change the recording provision settings through the settings provided in the Service.

If the Company intends to use portions of a Class for marketing purposes, the Company may do so only with respect to participants who have provided prior notice and separate consent in accordance with applicable laws.

Other policies regarding Class recording and viewing shall be governed by the Teacher Gguge Service Operating Policy.

Chapter 5. Fees, Settlement, and Sanctions

Article 13 (Class Schedule Cancellation and Sanctions)

A Teacher Member may express the intent to cancel a class schedule that has not yet started through the methods provided by the Company within the Service.

If the intent to cancel is expressed, a cancellation fee and penalty fee may be incurred in accordance with the Teacher Gguge Service Operating Policy, as well as a fine depending on whether the Teacher Member is at fault.

Cancellation requests made after the class schedule start time may not be processed for cancellation and refund.

Other detailed criteria regarding class cancellation, tardiness, absence, fines, penalty fees, and sanctions shall be governed by the "Supplementary Terms 1: Penalties and Sanctions Regulations."

Article 14 (Class Fee Settlement)

The Company shall provide data on each Teacher Member's Class delivery performance on a monthly basis and pay the settlement amount to the bank account designated by the Teacher Member.

The settlement method, settlement ratio, tax treatment, payment timing, and other matters shall be governed by the Teacher Gguge Service Operating Policy and separate settlement-related consent (or agreement).

The default settlement ratio shall be 70%, unless otherwise specified in a separate Operating Policy or agreement.

Income classification and tax treatment (business operator/tax-exempt/individual domestic or overseas, etc.) shall be governed by applicable laws and the settlement criteria specified in the Teacher Gguge Service Operating Policy.

If a Teacher Member has an objection to the settlement results, the Teacher Member may file a complaint through the customer center.

Chapter 6. Content and Intellectual Property Rights

Article 15 (Content, Licenses, and User Content)

The copyright of User Content posted by a Teacher Member within the Service shall belong to the respective Teacher Member, and works and intellectual property rights created by the Company shall belong to the Company.

Teacher Members grant permission for the Company to use (reproduce, transmit, display, modify the format of, etc.) the User Content they have posted within the following scope of purposes:

Provision and operation of the Service (including through third-party media/marketplace forms)

Exposure within linked services operated by the Company or its affiliates

Press coverage, broadcasting, etc. for the purpose of promoting the Service

However, if a Teacher Member objects to the reproduction, transmission, or display of their User Content, they may provide prior notice through the method established by the Company.

If the Company provides User Content to a third party beyond the purposes set forth in the preceding paragraph and receives monetary compensation, the Company shall obtain the prior consent of the Teacher Member and may provide separate compensation.

The Company may change, transfer, or share the posting location of User Content without altering its substance due to operational necessity or Service integration, and shall provide prior notice in the case of significant changes.

Other matters regarding copyright protection, the scope of infringement determination, and measures for violations shall be governed by the provisions of Supplementary Terms 3: Copyright Protection Terms (Teacher).

If User Content violates applicable laws, the rights holder may request deletion or other measures from the Personal Information Protection Officer in accordance with the procedures prescribed by applicable laws, and the Company may take action in accordance with applicable laws and Operating Policies.

Name of Personal Information Protection Officer: Kang Seong-beom

Title: CTO

Contact: op@gguge.com

Chapter 7. Obligations of the Company and Members

Article 16 (Obligations of the Company)

The Company shall endeavor to provide the Service in a stable manner in accordance with applicable laws and these Terms.

The Company shall publicly disclose and comply with its Privacy Policy and establish and operate technical and managerial measures to ensure security.

The Company shall promptly process complaints or inquiries, and if processing is delayed, shall inform the Member of the reasons and processing schedule.

If damage occurs due to the Company's intentional act or gross negligence, the Company shall be liable within the scope of ordinary damages.

Article 17 (Obligations of Teacher Members)

Teacher Members shall comply with applicable laws, these Terms, the Supplementary Terms, the Operating Policy, and the Company's guidance, and shall not engage in any of the following acts:

Registering false information or misappropriating another person's information

Interfering with Service operations or causing system overload

Infringing copyrights or other rights, defaming others, or engaging in illegal or improper conduct

Posting obscene or violent content, transmitting spam or unauthorized advertisements

Using the Service for commercial purposes without the Company's consent, or collecting personal information without authorization

Teacher Members shall not assign, donate, or pledge as collateral their status under the Service use agreement.

Teacher Members are responsible for ensuring that their content, including Class Materials, related to Class provision does not infringe the rights of third parties, and liability for any such infringement shall be borne by the Teacher Member.

Teacher Members shall not use the Service for purposes other than the provision of Classes agreed upon with the Company and for inquiry response, communication, and feedback with Student Members or guardians.

When inquiries or complaints related to a Class are raised, Teacher Members shall respond in good faith and make reasonable efforts to maintain Service quality.

If a Teacher Member's violation of these Terms, the Supplementary Terms, or the Operating Policy causes damage to the Company, the Company may claim compensation for damages.

Article 18 (Protection of Student Member Personal Information)

Teacher Members shall not use the personal information of Student Members and guardians provided by the Company for Class purposes for any purpose other than Class provision.

Teacher Members shall promptly destroy such personal information after the conclusion of Class provision.

If a report, objection, or dispute arises due to a Teacher Member's violation of this Article, the Teacher Member shall resolve the matter at their own responsibility and expense and shall indemnify the Company.

Chapter 8. Termination of Agreement and Liability

Article 19 (Termination of Agreement and Use Restrictions)

To terminate the Service use agreement, a Teacher Member shall apply for termination through the procedures provided within the Service on the website and application. If termination through the Service is not possible, the Teacher Member may apply through email (op@gguge.com) or other methods designated by the Company.

In cases of violation of the Terms or interference with Service operations, the Company may restrict use or terminate the Service use agreement in stages, such as warning, temporary suspension, or permanent suspension.

The Company may restrict use or terminate the agreement if serious operational violations accumulate, such as a Teacher Member's absences, frequent tardiness, or class cancellations without justification. The details and criteria of sanctions shall follow the regulations specified in the Operating Policy and the Supplementary Terms.

Teacher Members may file an objection to use restrictions through the method established by the Company, and the Company may reinstate use if it determines the objection is justified.

If a Teacher Member has not logged in for 3 months or more, the Company may restrict use for the purpose of Member information protection and operational efficiency.

Article 20 (Damages)

If damage is caused to the Company due to the fault of a Teacher Member, including violation of these Terms, the Teacher Member shall compensate the Company for all damages incurred.

If the Company receives claims or becomes involved in disputes from third parties due to a Teacher Member's illegal acts or violations of the Terms, the Teacher Member shall indemnify the Company at their own responsibility and expense, and shall compensate the Company for all damages incurred.

Article 21 (Disclaimers)

Nature of the Platform as an Intermediary and Transaction Liability

The Gguge Service is an intermediary platform (marketplace) for transactions between Members and Teachers. The Company shall not be liable for any interactions that occur between Teachers and students.

The Company shall not be liable for any disputes, claims, losses, or damages arising from the acts of Teachers or students. This includes consequences arising from students' reliance on information provided by Teachers.

Disclaimer of Liability for Member-Submitted Content

The Company does not control content posted on or submitted to the Service. The Company does not guarantee the reliability, validity, accuracy, or truthfulness of such content.

Users should be aware that content submitted during the use of the Service may cause offense or discomfort. To the extent permitted by applicable law, the Company shall bear no obligation with respect to access to or use of submitted content.

If content used by a Teacher Member, such as Class Materials, infringes the rights of or defames a third party, the Teacher Member shall resolve the matter at their own responsibility and expense. In such cases, the Teacher Member shall indemnify the Company.

Limitation of Liability Related to Third-Party Platform Use

The Service may provide links to or access to third-party platforms, but the Company does not endorse or control third-party platforms.

The Company shall bear no obligation with respect to third-party platforms. Users shall exercise their own judgment regarding whether to use third-party platforms. Users shall take their own measures to protect personal information on such platforms.

Legality and Rights Responsibility for Teacher Content

The Company does not assess the legality of content created or registered by Teachers. The Company does not guarantee the lawfulness of such content.

However, Teachers shall ensure that all content posted on the platform does not infringe the intellectual property rights of third parties.

Service Provided Without Warranty

The Service, Company content, submitted content, and other materials are provided "as is." The Company makes no express or implied warranties with respect thereto.

The Company does not warrant that the Service will be uninterrupted, error-free, secure, or that defects will be corrected. The Company does not warrant that the Service or servers are free of harmful elements.

Opinions or advice provided through the use of the Service do not constitute any warranty. The risk associated with the use of the Service shall be borne by the user.

Limitation of Liability for Damages

The Company and its related parties shall not be liable for indirect, incidental, consequential, special, or punitive damages arising in connection with the Service or materials.

The sole remedy for dissatisfaction with the Service or materials shall be to discontinue use thereof.

The Company's liability for damages shall be limited to the total amount paid by the user to the Company during the most recent 12-month period. Such limitations may not apply in certain countries or jurisdictions.

Possibility of Errors in Third-Party Platform Information

Information provided on third-party platforms may contain errors or inaccuracies. Such information may be modified by third parties.

The Company does not warrant the completeness or accuracy of the Service. Users may contact op@gguge.com with any relevant objections.

Disclaimer for System Interruptions

The Company may perform system interruptions for the purpose of Service maintenance and similar activities. Unexpected interruptions may also occur.

The Company shall not be liable for Service unavailability, data loss, transmission delays, or errors. This includes third-party platform or network failures.

Disclaimer for Teacher Classes and Content Transactions

The Company shall not be liable for legal relationships between Members and Teachers in connection with Classes uploaded or content sold by Teacher Members.

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Disclaimer for Damages Arising from Terms Violations

The Company shall not compensate for damages arising from measures taken by the Company due to a Teacher Member's violation of the Terms of Use.

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Service Disruption Due to Teacher Member's Fault

The Company shall not be liable for disruptions to the Class Support Service caused by the fault of a Teacher Member.

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Disclaimer for Loss of Expected Earnings and User Content

The Company shall not be liable for the loss of earnings expected by a Teacher Member. The Company shall also not be liable for damages arising from materials obtained through the use of the Service.

The Company shall not be liable for the accuracy or content of User Content posted by Members.

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Principle of Non-Intervention in Disputes Between Members

The Company shall not intervene in disputes between Members or between Members and third parties. The Company shall not be liable for damages arising from such disputes.

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Disclaimer for Personal Information Disclosure

The Company shall not be liable for damages resulting from a Teacher Member's provision or disclosure of their own personal information to third parties.

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Disclaimer for Member Opinions

Opinions expressed by Members through User Content or comments are not the opinions of the Company. The Company shall not be liable for such content.

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Disclaimer for Transactions with Linked Companies

The Company shall not intervene in transactions between Members and companies linked through the Service via links, advertisements, or other means. The Company shall not be liable for such transactions.

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No Obligation for Prior Review of User Content

The Company shall have no obligation to pre-screen or continuously review Member User Content. The Company shall not be liable for the results thereof.

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Disclaimer for Security Incidents

The Company shall not be liable for damages arising from security issues beyond the Company's scope of management. This includes the Member's computer environment or network hacking.

Chapter 9. Miscellaneous

Article 22 (Dispute Resolution and Jurisdiction)

In the event of a dispute arising in connection with these Terms, the Company and the Teacher Member shall negotiate in good faith to resolve the dispute.

If the dispute cannot be resolved through negotiation, the laws of the Republic of Korea shall apply, and the court having jurisdiction over the location of the Company's headquarters shall have exclusive jurisdiction.

These Terms are drafted in Korean, and in the event of any discrepancy between the Korean text and any translated version, the Korean original shall prevail.

Supplementary Terms 1: Penalties and Sanctions Regulations (Teacher)

These Terms are Supplementary Terms to the "Teacher Gguge Teacher Service Terms of Use" (hereinafter referred to as the "Terms of Use"), and are intended to set forth detailed criteria regarding Teacher Members' Class operations, schedule cancellations, penalties, and sanctions.

Matters not stipulated in these Terms shall be governed by the Terms of Use, Operating Policies, and applicable laws, and in the event of a conflict between the Terms of Use and these Terms, these Terms shall prevail.

Article 1 (Basic Principles)

No rights shall accrue to Teacher Members with respect to complimentary supplementary services provided by the Company at no charge, and the Company shall bear no separate compensation or liability therefor.

Examples: Class schedule notification email, replay (recorded) videos

The Company shall not be liable for Service use disruptions caused by a Teacher Member's personal circumstances.

Examples: Internet connectivity issues, device problems, unfamiliarity with features, etc.

In all monetary calculations under these Terms, any decimal points shall be uniformly rounded down.

Article 2 (Processing Criteria for Class Schedule Cancellation)

"Class cancellation" refers to all cases in which a class schedule is cancelled due to the intent or fault of a Teacher Member.

Cancellation of a class schedule shall, in principle, be processed directly by the Teacher Member through the Teacher Gguge website.

Cancellation through the customer center shall be available only in cases where direct cancellation through the system is not possible, and shall, in principle, be processed during customer center operating hours. Requests received outside such hours shall be processed based on the time of receipt by the customer center, using the time at which the representative actually confirms the request as the reference point.

If the provision of information necessary for cancellation processing is delayed, the actual processing time may be delayed, and the applicable fee rate may change accordingly.

In the following cases where cancellation is restricted by regulations or the system, exception processing through the customer center may also be difficult:

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Example: For subscription Classes, class cancellation is restricted until the customer's next renewal payment attempt is completed (up to 2 hours from the Class end time).

Article 3 (Definition and Common Criteria for Penalties)

Penalty refers to monetary measures imposed by the Company when a Teacher Member violates contractual or Terms-related obligations.

Penalty amounts shall be calculated based on the class settlement price.

Even for the same schedule, the penalty amount may differ depending on the settlement price for each customer, and the amount borne by the Teacher Member shall be calculated as the sum of penalties for each customer.

Penalties shall, in principle, be deducted from the current month's settlement payment.

For penalty amounts not resolved by the following month, the Company may request a separate payment.

In cases of long-term non-resolution, such as failure to comply with penalty payment requests, the Company may terminate the agreement, and even in such cases, outstanding penalties shall be fulfilled through full payment.

Penalty amounts borne by Teacher Members may be utilized as customer benefits after deducting issue processing costs.

Article 4 (Class Cancellation Fee)

1. General Cancellation Principles

Changes to a class schedule are not permitted; the schedule must be cancelled and re-created.

When a class schedule is cancelled, a full refund shall be processed for all registrants.

However, if there is an explicit agreement through the messaging function between the Teacher and the registrant, the terms of such agreement shall apply.

"Explicit agreement" means a case where a proposal for agreement and consent thereto have both been completed within the messaging function.

If the Teacher Member provides a unilateral notice and the customer does not agree or does not respond, the agreement shall be deemed not to have been established.

Agreements made through means other than the messaging function may be difficult to verify and may result in processing delays or rejection.

2. Fee Schedule by Cancellation Timing

The fees below are calculated based on the settlement price for each registrant (customer), and the fee borne by the Teacher Member shall be the sum of fees for each customer.

Cancellation Timing	Class Cancellation Fee (Based on Per-Customer Settlement Price)
More than 48 hours before the class schedule start time	No fee
48 to 24 hours before the class schedule start time	50%
24 to 12 hours before the class schedule start time	70%
12 to 6 hours before the class schedule start time	90%
6 to 3 hours before the class schedule start time	100%
3 hours before the class schedule start time to immediately before the start	130%
After the class has started	Cancellation not permitted

3. Grounds for Fee Exemption and Processing Restrictions

Cancellation fees may be waived in any of the following cases:

Where the issue was caused by the Company's fault

Where the Company's fault caused the Teacher Member's fault

Where the Company determines that class participation is inappropriate due to a student's age, special circumstances, duplicate payment, or similar reasons

Upon the death of an immediate family member, if supporting documentation is submitted within 2 weeks

Where force majeure circumstances are objectively substantiated (news articles, photographs, etc.)

If a Teacher Member requests the Company to cancel only a specific registrant (customer) rather than the entire schedule, the Company may approve or deny such request based on registrant protection and operational necessity.

If a cancellation or specific customer cancellation is requested at a time close to the Class start (within 48 hours), the request may not be processed due to operational reasons.

If a cancellation or specific customer cancellation is requested for reasons that are objectively difficult to accept, the Company may decline to process the request and the registration shall be maintained.

The scope of immediate family members includes spouse, children, parents, grandparents (both maternal and paternal), grandchildren (both maternal and paternal), siblings, sons-in-law, daughters-in-law, spouse's parents, and spouse's siblings.

If supporting documentation for a death is submitted more than 2 weeks after the request date, the exception shall not apply. Reasons other than death, such as hospitalization, are not, in principle, eligible for exception.

Force majeure circumstances are limited to cases where loss of life or property damage and facility damage have occurred due to natural phenomena such as storms, floods, tidal waves, earthquakes, and landslides, significantly affecting the use of the Service.

Infectious diseases (including COVID-19) are social disasters rather than natural disasters and are not, in principle, included as force majeure circumstances.

Exception processing shall only be available where force majeure circumstances are objectively confirmed, and for cases where a partial refund has already been completed through the system on the website, changes to a full refund may be restricted.

Article 5 (Cancellation and Penalty Fees for Multi-Session Classes)

For multi-session Classes, cancellation of a single session is not permitted; upon a cancellation request, all remaining sessions scheduled from the date of the request onward shall be cancelled.

In such cases, the class cancellation fee shall apply to each remaining session individually, and in addition, penalty fees (liquidated damages) shall be imposed based on the following criteria:

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Less than 1/2 of the total Class completed: (per-session settlement price x number of remaining sessions x 20%)

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1/2 or more of the total Class completed: (per-session settlement price x number of remaining sessions x 10%)

Article 6 (Fines for Teacher Member Fault)

If issues arise (tardiness, absence (no-show), interruption, etc.) due to a Teacher Member's fault during a live Class, the Teacher Member shall pay a fine according to the criteria for each type of fault.

In the course of handling a Teacher Member's fault, class schedule cancellations and refunds may be processed depending on the circumstances, with the applicable unit varying by Class type as follows:

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One-day Class: Cancellation of the relevant payment and full/partial refund

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Multi-session/Subscription Class: Cancellation and full/partial refund for the one (1) schedule in which the issue occurred

However, if the Teacher Member's fault renders enrollment impossible or results in related inquiries, refunds outside of the standard regulations may be processed at the administrator's discretion.

If there is no remaining settlement amount due to refund processing, settlement may not be processed.

If a separate agreement exists between the Teacher Member and the registrant, the Company may follow such agreement, considering the content and verifiability of the agreement.

For faults similar to those specified below, the Company may impose fines or equivalent measures within a reasonable scope as a mediator for the purpose of Service operation and user protection.

1. Tardiness

Tardiness refers to cases where the Teacher Member enters later than the scheduled Class start time, causing a delay in the Class start.

When tardiness occurs, a fine shall be imposed based on the per-minute settlement price for the duration of time the Class could not be conducted due to tardiness.

The fine shall be calculated by multiplying the number of minutes between the scheduled Class start time and the time the Teacher first entered by the per-minute settlement price, calculated for each customer and summed.

When tardiness is processed, the class schedule shall not, in principle, be cancelled or refunded.

Even if a make-up session is conducted for the duration of the tardiness, this shall not constitute grounds for fine exemption.

However, if a student leaves before the Teacher Member's early entry and is unable to attend the remaining Class, or if inquiries arise, an exceptional refund may be processed at the administrator's discretion.

2. Absence (No-Show)

Absence (no-show) refers to cases where the Teacher Member does not participate in the Class by the scheduled Class end time without cancelling the schedule. If the Teacher Member enters before the end time, it shall be treated as tardiness rather than absence.

When an absence (no-show) occurs, a fine shall be imposed at the sum of 150% of the per-customer class settlement price.

When an absence (no-show) is processed, cancellation and full refund shall be processed for all registrants of the relevant class schedule.

If absences (no-shows) accumulate to 3 occurrences, the Company may notify the Teacher Member of suspension of Class sales or termination of the agreement.

3. Interruption

Interruption refers to cases where the Class is terminated early because it can no longer be conducted due to internet connectivity, device, or Class Materials issues.

When an interruption occurs, a fine shall be imposed based on the per-minute settlement price for the duration of time the Class could not be conducted due to early termination.

The fine shall be calculated by multiplying the number of minutes between the time of early termination and the scheduled Class end time by the per-minute settlement price, calculated for each customer and summed.

The time of early termination shall be based on the time at which the Teacher first notified that the Class could no longer be conducted normally. If such time is not clear, it shall be based on the time at which a participant first left.

When an interruption is processed, the class schedule shall not, in principle, be cancelled or refunded.

Even if a make-up session is conducted for the duration not covered, this shall not constitute grounds for fine exemption.

4. Early Departure Due to Student No-Show

If the Teacher Member departs early because a student has not entered after the Class start time, since the student also bears responsibility, no separate fine regulations shall apply.

However, if a student enters after the Teacher Member's early departure and is unable to attend the remaining Class, or if inquiries arise, a full refund may be processed for that particular student, and settlement for that student may not be processed.

5. Curriculum Error

Curriculum error refers to cases where a curriculum different from the one specified on the Class detail page is conducted.

If the Company determines the Teacher Member to be clearly at fault, a fine may be imposed at 30% of the per-customer settlement price for registrants who have expressed dissatisfaction.

In the event of a curriculum error, the Class may be deemed to have been only 70% normally delivered, and the class schedule shall not, in principle, be cancelled or refunded.

6. Inadequate Lecture Delivery

The Company may monitor Classes before, during, and after for the purpose of maintaining lecture quality, and may determine fault through review of recorded videos or other means as necessary.

If the Company determines the Teacher Member to be clearly at fault, a fine may be imposed at 30% of the per-customer settlement price for registrants who have expressed dissatisfaction.

In the event of inadequate lecture delivery, the Class may be deemed to have been only 70% normally delivered, and the class schedule shall not, in principle, be cancelled or refunded.

Examples of inadequate lecture delivery include the following:

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Conducting a Class in a space inappropriate for Class delivery

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Cases where the audio is excessively noisy and difficult to understand clearly (cafes, outdoor locations, near construction sites, etc.)

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Conducting a Class while in transit (in a vehicle, on public transportation, etc.)

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Cases where the Teacher Member's full face is not visible on screen (only partially visible, camera not in use, etc.)

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Other acts that significantly impede the smooth conduct of a Class

Article 7 (Acts Impeding Service Use and Sanctions)

The Company may impose penalties or implement sanctions by determining a Teacher Member's fault through monitoring of overall Service use and activities when dissatisfaction with the Service or the need for user protection is identified.

Examples of impeding acts include the following:

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Absence (no-show) occurring without cancellation after opening a Class

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Forcing customers to change schedules without cancellation after opening a Class

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Cancelling schedules 3 or more times per month

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Making abusive remarks, defamatory statements, or spreading false information targeting students, guardians, the customer center, or the Company

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Failure to comply with penalty payment requests or long-term non-resolution

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Inducing customers to make personal/external payments for monetary gain

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Manipulating reviews by having the Teacher Member or acquaintances upload reviews

Examples of sanctions include the following:

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Penalty deduction due to policy violations

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Temporary/permanent restriction of feature use

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Non-display or deletion of Classes/schedules/reviews and other content

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Exclusion from promotional targets/target Classes

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Restriction of Class creation and delivery

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Temporary suspension of Service use

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Termination of agreement/Service withdrawal processing and restriction on re-registration

The Company may implement sanctions within a reasonable scope for the purpose of Service operation and user protection for cases similar to those specified above.

Article 8 (Supplementary Provisions)

For matters not specified in these Terms or similar cases, these Terms shall apply within a reasonable scope in accordance with the purpose of the Terms of Use and the Operating Policy.

Supplementary Terms 2: Class Content Creation and Management Terms (Teacher)

These Terms are Supplementary Terms to the "Teacher Gguge Teacher Service Terms of Use" (hereinafter referred to as the "Terms of Use"), and are intended to set forth the criteria for the use of the Class Content creation and management functions provided by Glorang Inc. (hereinafter referred to as "the Company" or "Teacher Gguge") to Teacher Members, the types of prohibited content, and the criteria for measures in the event of violations.

Teacher Members shall review these Terms before creating Class Content and must consent thereto, and if a Teacher Member operates Class Content in violation of these Terms even after providing consent, the Company may implement sanctions in accordance with these Terms, the Terms of Use, and the Operating Policy.

These Terms apply to Teacher Members, and if there are corporate/institutional Members who create and operate Classes in the capacity of a Teacher, these Terms may be applied mutatis mutandis to the extent not inconsistent with their nature.

Article 0 (Nature of Management Measures)

Measures taken by the Company with respect to Class Content, such as approval, rejection, making content private, blocking, or account restriction, are managerial measures for the purpose of Service operation and user protection, and do not constitute definitive determinations of legal illegality or the establishment of infringement.

When determining whether a violation has occurred, the Company may comprehensively consider the degree of violation, repetition, scale of harm, possibility of dispute, and the need for user protection.

Article 1 (Definitions)

Class Content refers to all forms of content that a Teacher Member creates, posts, sells, or registers, links, or exposes for the purpose of providing Classes within the Teacher Gguge Service (including class descriptions, curricula, images, videos, text, materials, links, files, and other information).

Prohibited Content refers to content that falls under or is equivalent to the provisions of Article 2 of these Terms, which the Company restricts for the purpose of Service safety, trust, legal compliance, and user protection.

Article 2 (Prohibited Content)

The Company prohibits the creation, posting, exposure, and sale of Class Content that falls under any of the following categories:

1. Dangerous or Derogatory Content

Content that promotes or advocates hatred, discrimination, or disparagement toward specific individuals or groups based on characteristics that may be subject to structural discrimination or marginalization, such as race, ethnicity, religion, disability, age, nationality, military service experience, sexual orientation, gender, gender identity, or skin color.

Example: Content promoting hate groups or promoting such groups

Example: Content that encourages the belief that specific individuals/groups deserve to be considered inhuman, inferior, or targets of hatred

Example: Language or content implying that lighter skin color is advantageous for social status, appearance, career opportunities, or interpersonal relationships

Content that defames, threatens, or harasses specific individuals or groups.

Example: Content that identifies specific individuals as targets of abuse or harassment

Content that threatens to inflict physical or mental harm on oneself or others, or that advocates for or encourages such acts.

Example: Content advocating suicide, anorexia, or other forms of self-harm

Example: Content promoting or advocating harmful health/medical claims or practices

Example: Content threatening real-life harm or inciting attacks on others

Example: Content promoting, glorifying, or condoning violence toward others

2. Shocking Content

Content containing violent language, graphic images, or explicit images or descriptions of physical trauma.

Example: Content containing crime scene or accident photographs, or execution photographs

Content unnecessarily depicting bodily fluids, excrement, or human tissue.

Example: Content containing blood, internal organs, blood clots, genital secretions, human eggs or sperm, etc.

3. Content Involving Sensitive Events

Content containing unexpected events or developments that seriously threaten Teacher Gguge's safety, trust, and operational efforts by spreading irresponsible or inappropriate content through key features and revenue-generating functions, beyond providing relevant and high-quality information.

Example: Content involving events with significant social, cultural, or political impact, such as civilian emergencies, natural disasters, public health emergencies, terrorism and related activities, conflicts, or large-scale acts of violence.

4. Content Involving Animal Cruelty

Content that promotes or encourages animal cruelty or unnecessary violence toward animals.

Example: Content promoting animal cruelty for entertainment purposes, such as cockfighting or dogfighting.

5. Content Lacking Educational Effectiveness and Universal Acceptability

Content falling under any of the following categories, or content that, at the Company's discretion, is deemed inconsistent with the nature of an education platform primarily targeting minors, may be restricted from creation, posting, exposure, or sale:

Content primarily consisting of judging, classifying, or advising on an individual's tendencies, fate, aptitudes, career paths, or values based on subjective interpretation without objective criteria or learning indicators

Example: Content that, based on specific theories, beliefs, or systems, coerces learner behavior or definitively determines the direction of their life, interpreting or making definitive statements beyond educational purposes

Content where the Class outcomes are difficult to verify through objective evaluation criteria or performance, and where results may vary depending on the interpreter's perspective, when such content includes material that may significantly influence the formation of learners' values or decision-making

Content that is not based on nationally accredited assessments, academically validated assessment tools, or widely accepted standardized criteria or educational tools, and is deemed to significantly exceed the scope of universal educational services expected by guardians and learners

Where the Company determines that a cautious approach is necessary for providing the content as an educational service for minors

6. Content Containing Other Items and Acts Prohibited by Teacher Gguge

Content and Class operations that unfairly exploit, dismiss, or ignore sensitive events, including price gouging or artificial price increases that make Service use impossible or restrictive, and sales exploiting demand during sensitive events

Acts of using keywords related to sensitive events for the purpose of driving additional traffic

Content shifting the blame to victims of sensitive events, or asserting or containing content of a similar nature that victims do not deserve relief or support

Claims that victims of a specific country are responsible for a global public health crisis, or that experiencing such a crisis is justified

Article 3 (Measures for Violations of the Terms)

The Company may take the following measures, individually or in combination, considering the degree of violation, repetition, scale of harm, possibility of dispute, and other relevant factors:

1. Rejection of Class Content (Approval Denial)

All Class Content created within Teacher Gguge shall be subject to an administrator approval process before it may be publicly displayed and sold.

Class Content that violates these Terms shall be rejected at the approval stage.

2. Making Violating Class Content Private and Requiring Modification

Even after initial approval, if Terms-violating content is subsequently discovered during the modification process, the Company may immediately make the relevant Class Content private.

The Company may require the Teacher Member to modify the violating content, and shall generally grant a grace period of 7 days or up to 28 days after informing the Teacher Member of the grounds for the violation.

Teacher Members may submit a request for re-examination or file an objection regarding the Company's determination during the grace period (detailed procedures shall follow the Operating Policy).

3. Blocking of Violating Class Content

If the content is not modified within the period required by the Company, or if serious grounds for violation are identified, such as infringement of others' rights or grounds for dispute, the Company may block the relevant Class Content.

Blocked Class Content may have all modification functions deactivated, including adjustment of sale and public display status.

Upon blocking, all schedules on sale may be cancelled, and penalties arising from schedule cancellation shall be borne by the Teacher Member.

Penalty calculation and settlement processing shall follow the Terms of Use and the "Supplementary Terms 1: Penalties and Sanctions Regulations."

4. Account Blocking

If it is determined that Service use is no longer possible due to repeated or serious violations, the Company may block the relevant Teacher Member's account.

Upon account blocking, the Teacher Member's use of the Teacher Gguge Service, including login, shall be restricted.

Detailed criteria and procedures for account blocking and use restrictions shall follow the Terms of Use and the Operating Policy.

Article 4 (Compliance Obligations and Notice)

Teacher Gguge requires Teacher Members to comply with applicable laws and regulations in addition to these Terms, in order to provide a safe and highly satisfactory environment for customers. Teacher Members shall familiarize themselves with applicable requirements and check and comply with the latest changes in policies.

Supplementary Terms 3: Copyright Protection Terms (Teacher)

These Terms are Supplementary Terms to the "Teacher Gguge Teacher Service Terms of Use" (hereinafter referred to as the "Terms of Use"), and are intended to set forth the scope of fair use and the criteria for measures in the event of violations in connection with the Class Content creation and management functions provided by Glorang Inc. (hereinafter referred to as "the Company" or "Teacher Gguge") to Teacher Members.

All Teacher Members shall review these Terms before creating Class Content, and in the event of copyright infringement under these Terms, the Company may implement sanctions against the Teacher Member in accordance with these Terms, the Terms of Use, and the Operating Policy.

Article 0 (Nature of Determinations and Measures)

The statement that the Company "may determine" certain content to constitute copyright infringement refers to a determination of whether operational measures are necessary for Service operation, and whether infringement is established in legal disputes shall be determined by applicable laws and the competent authorities.

The Company shall not bear any obligation to guarantee or verify the legality of the use of copyrighted works in advance.

Article 1 (Definitions)

Copyrighted work refers to literary works, graphic works, audiovisual works, photographic works, sound recordings, lecture materials, textbooks, curricula, and other creative works protected under the Copyright Act.

Copyright infringement refers to acts of reproducing (imitating), distributing, transmitting, displaying, or translating copyrighted works without the authorization of the copyright holder, or acts equivalent thereto.

Article 2 (Scope of Copyright Infringement)

In any of the following cases, the Company may determine the relevant Class Content to constitute content that constitutes copyright infringement and take action accordingly:

Where a copyrighted work included in the Class Content conflicts with the normal methods of exploitation of the copyrighted work

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"Conflict with normal methods of exploitation" refers to cases where the copyrighted work is used for the same or a similar purpose as its original purpose of use, thereby substituting or encroaching upon the copyright holder's normal revenue generation or use.

Where there is a risk of unfairly prejudicing the legitimate interests of the copyright holder

Where a copyrighted work is used in the following manner without the authorization of the copyright holder:

Reproducing textbooks or books published for educational purposes and using them in Classes for the same educational purpose

Using the curriculum of a specific Class verbatim without translation or adaptation

Using a work under the misapprehension that attribution alone permits the use of the copyrighted work

Article 3 (Scope of Permissible Fair Use)

Where a copyrighted work included in Class Content falls within the scope of fair use under the Copyright Act, it may not constitute copyright infringement.

Whether fair use applies shall be determined by comprehensively considering the following factors:

The purpose and character of the use

The type and purpose of the copyrighted work

The proportion and significance of the portion used in relation to the copyrighted work as a whole

The impact of the use on the current or potential market value of the copyrighted work

Where the scope specified in Article 35-5 (Fair Use of Copyrighted Works) and Article 36 (Use through Translation, etc.) of the Copyright Act is exceeded, it may not be recognized as fair use.

Whether fair use applies and whether infringement is established may be determined by applicable laws and the competent authorities.

Article 4 (Teacher Member's Duty of Care When Using Copyrighted Works)

When a Teacher Member intends to include a copyrighted work in Class Content, the Teacher Member has the responsibility to verify on their own in advance whether their use constitutes copyright infringement.

The Company shall not bear any obligation to guarantee or verify the legality of the use of copyrighted works in advance, and civil and criminal liability for copyright infringement shall be entirely borne by the Teacher Member.

Article 5 (Measures for Violations of the Terms)

The Company may take the following measures, individually or in combination, considering the degree of violation, repetition, possibility of dispute, and other relevant factors:

1. Rejection of Class Content

All Class Content shall be subject to an administrator approval process before it may be publicly displayed and sold.

Content that violates these Terms shall be rejected at the approval stage.

2. Making Violating Class Content Private and Requiring Modification

Even after approval, if a violation is subsequently confirmed, the Company may immediately make the relevant Class Content private.

The Company may require the Teacher Member to modify the violating content, and shall generally grant a grace period of 7 days or up to 28 days.

Teacher Members may submit a request for re-examination or file an objection regarding the Company's determination during the grace period (detailed procedures shall follow the Operating Policy).

3. Blocking of Violating Class Content

If the content is not modified within the required period, or if infringement of others' rights and grounds for dispute are evident, the Company may block the relevant Class Content.

Upon blocking, all modifications to the content may be deactivated, and schedules on sale may, in principle, be cancelled.

In such cases, penalties arising from schedule cancellation shall be borne by the Teacher Member.

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Penalty calculation shall follow the Terms of Use and the "Supplementary Terms 1: Penalties and Sanctions Regulations."

4. Account Blocking

If it is determined that Service use is no longer possible due to repeated or serious violations, the Company may block the Teacher Member's account.

Upon account blocking, the Teacher Member's use of the Teacher Gguge Service, including login, shall be restricted.

The criteria and procedures for account blocking and use restrictions shall follow the Terms of Use and the Operating Policy.

Article 6 (Compliance Obligations)

Teacher Gguge requires Teacher Members to comply with all applicable laws and regulations, including the Copyright Act, in addition to these Terms, in order to provide a safe and trustworthy Service. Teacher Members shall familiarize themselves with applicable requirements and continuously monitor changes in applicable laws and policies.