[GGUGE] Terms of Service

These Terms are intended to set forth the rights and obligations between the Company and Members, terms and conditions of use, procedures, responsibilities, and other necessary matters in connection with the use of the Gguge Service (hereinafter the "Service") provided by Glorang Inc. (hereinafter the "Company").

Article 2 (Definitions)

Service: Refers to the online live classes and related app/web services provided by the Company for use by Members through various devices and programs, including PCs, mobile devices, and tablets.

Member: Refers to a person who agrees to these Terms, creates an account, and uses the Service.

Teacher: Refers to a Member who creates or provides content such as Classes and consultations on the Service. (Unless otherwise specified in these Terms, the same terms shall apply to Teachers as to Members.)

ID: Refers to a unique identifier assigned by the Company for Member identification and Service use.

User Content: Refers to all information posted or registered by a Member on the Service, including text, voice, sound, video, images, files, and links (including URLs).

Class: Refers to interactive communication-based learning opened by a Teacher and the Company for Members to take, provided through an online video conferencing service.

Derivative Content: Refers to content derived from a Class, such as comments, photos, and videos created by a Member during or after participation in a Class.

Terms not defined herein shall be governed by applicable laws and general commercial practices.

Article 3 (Posting, Effect, and Amendment of Terms)

These Terms, Supplementary Terms, and Operating Policy shall take effect upon being made available to Members through posting within the Service, providing linked screens, or other methods by which Members can confirm them.

The Company may amend these Terms to the extent not inconsistent with applicable laws, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Electronic Commerce, the Electronic Financial Transactions Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Framework Act on Consumers.

When the Company amends these Terms, it shall post notice specifying the amended content and the effective date from seven (7) days prior to the effective date until the day before the effective date, using the method described in Paragraph 1. However, in the case of amendments that significantly affect the rights and obligations of Members, the Company shall post notice from thirty (30) days prior to the effective date and may notify Members of the amended content via the email address registered by the Member or other means.

When Supplementary Terms for individual services are amended, such notice shall apply only to users of the relevant individual service.

If a Member does not expressly indicate rejection before the effective date despite the Company having posted or provided notice pursuant to the preceding paragraph, the Member shall be deemed to have consented to the amended Terms.

A Member who does not agree to the amended Terms may terminate the service agreement (withdraw membership).

Article 4 (Supplementary Rules Outside These Terms)

Matters not stipulated in these Terms shall be governed by applicable laws, including the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Act on the Regulation of Terms and Conditions, and the Telecommunications Business Act, as well as the Operating Policy and detailed guidelines established by the Company.

Members shall comply with applicable laws in using the Service provided by the Company and may not claim exemption from violations of applicable laws based on these Terms.

The Company may establish Supplementary Terms (special terms) or Operating Policies for individual services based on their characteristics. In the event of a conflict between these Terms, Supplementary Terms, and Operating Policy, the Supplementary Terms shall prevail, and the Operating Policy shall apply only to matters not addressed in the Supplementary Terms.

Chapter 2: Service Agreement and Account

Article 5 (Formation of Service Agreement)

A service agreement is formed when an applicant for membership completes the membership registration application by entering Member information in the format prescribed by the Company, and the Company approves the application.

A Member agrees to review and comply with these Terms as posted at the time of registration, the Privacy Policy, and any notices and Operating Policies posted from time to time within the Service.

Article 6 (Approval and Restriction of Applications)

The Company shall approve applications for Service use unless there are operational or technical impediments.

The Company may refuse approval or terminate the service agreement after the fact in any of the following cases:

Where the applicant has misappropriated another person's information or provided false information

Where required information in the application form has been omitted or entered incorrectly

Where there is a concern of violation of laws or public order and morals

Where less than six (6) months have passed since the loss of membership qualification due to the Member's breach of terms (except where the Company has approved re-registration)

Where the applicant has registered for improper purposes such as advertising or promotion

Where other requirements for use established by the Company have not been met

The Company may withhold account creation or approval for operational reasons, including Service equipment capacity, technical reasons, or the Company's needs.

The Company may classify Members by type and tier, and may differentiate access by usage hours, frequency, service menus, and other criteria accordingly.

Article 7 (Changes to Member Information)

Members may view and modify their information through the profile function or other features within the Service.

When Member information has changed, the Member shall promptly update it or notify the Company of the change through the customer center. The Member shall be responsible for any disadvantages arising from failure to update changed Member information.

Article 8 (Account Management)

Members shall manage their account information with the care of a prudent manager, and the Member shall be responsible for any damages arising from negligent management of the account or permitting use by a third party.

If a Member becomes aware of misappropriation or unauthorized use of their account, they shall immediately notify the Company and follow the Company's instructions.

The Company may request a change or restrict use if a Member's identifier (name, nickname, etc.) is antisocial, contrary to public morals, or likely to be confused with the Company or its operators.

Chapter 3: Service Use

Article 9 (Provision and Use of the Service)

The Company shall commence the Service from the time it approves the Member's application for use.

The Service shall in principle be provided 24 hours a day, year-round; however, the Company may temporarily suspend all or part of the Service due to operational necessity or technical issues, in which case the Company shall provide prior or subsequent notice.

The Company may separately establish available hours for different segments of the Service and shall post such information.

Where separate terms of use or operating policies exist for individual services under the Gguge Service, the Company shall provide notice of their content through the relevant individual service screen or separate guidance so that Members can review them in advance. By using the relevant individual service, the Member agrees to the terms of use or operating policies applicable to that service.

Article 10 (Modification and Suspension of the Service)

The Company may modify the content or method of providing the Service for substantial reasons, and shall post notice of the modifications and the effective date.

The Company may restrict or suspend all or part of the Service for any of the following reasons:

Equipment inspection, maintenance, replacement, or malfunction

Communication disruption, surge in usage, power outage, or other failures

Operational necessity such as termination of partner agreements

Force majeure events such as natural disasters or national emergencies

Where suspension of the Service is planned, the Company shall in principle provide notice before the suspension takes effect; however, it may provide notice after the fact if unavoidable.

The Company shall not be liable for Service disruptions caused by force majeure or reasons attributable to the Member. However, this shall not apply in cases of the Company's willful misconduct or gross negligence.

Article 11 (Member Withdrawal and Termination of Service Agreement)

A Member may apply for withdrawal at any time through the function provided within the Service, and the Company shall in principle process such withdrawal.

The Company may withhold withdrawal processing in any of the following cases:

Where a dispute related to the Service is pending

Where the Member has outstanding obligations such as monetary payments

Upon Member withdrawal, the Company shall process Member information in accordance with applicable laws and the Privacy Policy.

Re-registration may be restricted for a specified period after withdrawal, with specific criteria set forth in the Supplementary Terms and Operating Policy.

Even after a Member withdraws, User Content created during the course of using the Service may not be deleted to the extent necessary for Service operation and normal use by other Members.

Article 12 (Use Restrictions and Loss of Membership)

If a Member violates these Terms, the Operating Policy, or applicable laws, or interferes with Service operation, the Company may take measures including warnings, temporary suspension, permanent suspension, or termination of the agreement, and existing usage history shall not be preserved.

The Company shall in principle provide prior notice before taking measures; however, it may provide notice after the fact in cases of urgency or concern about the spread of harm.

A Member may file an objection to the Company's measures through the customer center or by email, and the Company shall revoke the measures or resume Service use if it deems the objection justified.

Article 13 (Provision of Information and Advertising)

The Company may provide information necessary for Service operation, such as notices, announcements, and policy changes, through the Service screen, email, SMS, or other means.

The Company may place advertisements within the Service (including posts), and shall provide advertising information within the scope of applicable laws and the Member's consent to receive such information.

If a Member engages in a transaction with an advertiser through an advertisement, such matter is between the Member and the advertiser, and the Company shall not be liable.

The Company may send essential Service notices (such as authentication, security, and Terms amendments) via email, SMS, or other means regardless of whether the Member has consented to receive such communications.

Chapter 4: Paid Services

Article 14 (Paid Services and Payment)

The Service includes payment functions for paid services such as Classes.

Members are responsible for preventing third-party payments through management of their payment methods (password settings, etc.), and the Company shall not be liable for third-party payments resulting from Member negligence.

The Company shall apply payment modules, libraries, and other tools that include authentication procedures provided by open markets in accordance with the Open Market Content Payment Guidelines and recommendations of the Korea Communications Commission.

Paid service fees, payment methods, subscription payment conditions, and terms shall be provided through product/service screens or separate Operating Policies, and may be subject to restrictions based on payment-method-specific policies (open market, payment processor, government guidelines, etc.).

The Company may request additional information from the Member to the extent necessary for payment processing, and the Member shall provide accurate information.

Article 15 (Discount Coupons)

The definition, issuance, terms of use, validity period, and other conditions of discount coupons shall be set forth in separate Operating Policies, Service screens, and the relevant coupon itself, and may be changed in accordance with the Company's policies.

Discount coupons shall not be refunded in cash and shall expire upon expiration of their validity period or termination of membership.

If an order placed using a discount coupon is wholly or partially cancelled, whether the coupon is restored and the applicable criteria shall be governed by the Surcharges and Sanctions Regulations.

Discount coupons may not be transferred to third parties, provided as collateral, or traded for value unless permitted by the Company, and the Company may recover, expire, or restrict use of coupons in case of violation.

If a coupon has been obtained or used through improper means or for improper purposes, the Company may cancel the payment, recover the coupon, restrict membership, and take any necessary legal action.

Unused coupons shall expire upon Member withdrawal and shall not be restored upon re-registration.

Article 16 (Cancellation, Refund, and Withdrawal of Subscription)

Where a Member requests withdrawal of subscription for a Class purchase, the Company shall process the payment cancellation and refund if the request is made before the Class starts.

After the Class has started, withdrawal of subscription may be restricted due to the nature of the product, and the Company shall indicate such restrictions on the purchase screen.

Cancellation fees may be incurred depending on the timing of withdrawal of subscription, and the refund amount calculation criteria shall be governed by the purchase screen or separate refund regulations.

Refunds may be requested through the customer center or through functions within the Service, and shall in principle be processed within three (3) business days of the request. However, additional time may be required depending on the payment method.

The website or application may separately establish refund regulations based on purchase methods and means. Detailed criteria for Class cancellation, refund, cancellation fees, and coupon restoration not stipulated in these Terms shall be governed by the Surcharges and Sanctions Regulations and the regulations displayed on the Service screens.

Chapter 5: User Content and Intellectual Property Rights

Article 17 (Management of User Content)

The Company may delete or restrict access to User Content falling under any of the following categories without prior notice:

Where it infringes upon the rights of others (copyright, right of publicity, etc.)

Where it is contrary to public order and morals, including defamation, disparagement, obscenity, or violence

Where it is connected to illegal acts such as identity fraud or may violate laws

Where it does not conform to the purpose of the Service, such as spam, unauthorized advertising, or repeated posting of the same or similar content

Where it otherwise violates the Operating Policy or applicable laws

The Company may establish detailed guidelines for User Content management through the Operating Policy, and Members shall comply with them.

Where a dispute arises from a Member posting commercial content within the Service, the Member shall be responsible, and the Company shall not be liable.

Article 18 (Copyright and Content Use)

Copyright in User Content posted by a Member shall belong to the Member, and rights in works created by the Company shall belong to the Company.

The Member agrees that the Company may use User Content (including reproduction, transmission, display, format conversion, provision to third parties, and provision to media outlets for the purpose of Service promotion to enable reporting and broadcasting/airing) to the extent necessary for providing the Service, including domestic and international Service operation, display, transmission, and promotion. If a Member notifies the Company by email that they do not consent to the use of specific works, the Company shall review restricting or discontinuing the use of such works to the extent necessary.

Where the Company provides User Content to third parties beyond the scope of the preceding paragraph and receives compensation, the Company shall obtain the Member's prior consent.

By posting User Content, the Member permits other Members and the Company to view, save, and use the content within the Service. However, unauthorized use outside the Service is not permitted.

Even upon termination of the service agreement, User Content necessary for Service operation and normal use by other Members may not be deleted.

In the course of integrating or restructuring sites operated by the Company, the Company may change, transfer, or link the posting location of User Content created by Members across sites without altering its content.

Reports of rights infringement and related measures shall be processed in accordance with applicable laws, the Privacy Policy, and the Operating Policy.

Chapter 6: Liability and Disputes

Article 19 (Obligations of the Company)

The Company shall endeavor to provide the Service in a stable manner in accordance with applicable laws and these Terms.

The protection of Members' personal information, security, and practices and policies related to the collection, use, and storage of personal information shall be governed by the Privacy Policy posted by the Company within the Service, on linked screens, or made available to Members by other means.

The Company shall promptly process Member complaints or inquiries, and shall inform the Member via email or other means of the reason for any delay and the expected processing schedule.

Where damage is caused to a Member due to the Company's willful misconduct or gross negligence, the Company shall be liable within the scope of ordinary damages.

Article 20 (Obligations of Members)

Members shall comply with applicable laws, these Terms, the Operating Policy, and the Company's guidance, and shall not engage in any of the following acts:

Registering false information or misappropriating another person's information or payment methods

Interfering with Service operation or causing system overload

Infringing on rights such as copyrights, defamation, or other illegal or improper acts

Posting obscene or violent information, or transmitting spam or unauthorized advertisements

Using the Service for commercial purposes without the Company's consent, or collecting personal information without authorization

Members may not assign, gift, or provide as collateral their status under the service agreement.

Members shall comply with applicable laws in using the Service provided by the Company, and may not claim exemption from violations of applicable laws based on the Terms, Supplementary Terms, or Operating Policy operated by the Company.

Article 21 (Damages)

If a Member causes damage to the Company through violation of these Terms or applicable laws, the Member shall compensate for such damage.

If the Company receives a claim or dispute from a third party, the Member shall indemnify the Company at the Member's own responsibility and expense, and shall compensate for any damage incurred by the Company.

Article 22 (Disclaimer and Limitation of Liability)

Status as Intermediary Platform and Transaction Liability

The Company is a platform provider that mediates transactions between Members and Teachers. The Company shall not be liable for transactions, interactions, disputes, damages, or claims arising between Members and Teachers.

This includes consequences arising from Members' reliance on information or content provided by Teachers.

Disclaimer for Posted/Submitted Content

The Company does not warrant the accuracy, reliability, legality, or completeness of content posted or submitted on the Service.

The Company shall not be liable for any offense, damage, or dispute arising from such content.

Views contained in posts and comments are personal opinions of individual Members and do not represent the position of the Company.

No Determination of Legality or Rights Infringement of Teacher Content

The Company requires that content created and provided by Teachers does not infringe upon the intellectual property rights of third parties.

However, the Company does not determine or warrant the legality of individual content or whether it infringes upon any rights.

Disclaimer for Third-Party Platform Links

The Service may contain links to external platforms or websites operated by third parties.

The Company shall not be liable for the services, information, privacy practices, accuracy, or changes of such third-party platforms.

Responsibility for Account Information Management

The responsibility for managing account information lies with the Member.

The Company shall not be liable for damages arising from the disclosure or misappropriation of account information or the provision of personal information due to the Member's negligence.

Provided "As Is"

The Company provides the Service, content, and related materials "as is" to the extent permitted by law.

The Company makes no express or implied warranties regarding uninterrupted Service, freedom from errors, security, fitness for a particular purpose, or the absence of viruses or harmful elements.

Limitation of Liability for Damages

The Company shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from or in connection with the use or inability to use the Service, content, third-party platforms, or system interruptions.

The Company's liability shall not exceed the amount paid by the Member to the Company in the most recent twelve (12) months, to the extent permitted by applicable law.

Disclaimer for System Interruptions and Failures

The Company shall not be liable for damages caused by Service interruptions due to Service maintenance, system failures, or causes attributable to third parties.

This includes damages arising from data loss, delays, or errors.

Principle of Non-Intervention in Disputes Between Members

The Company has no obligation to intervene in disputes arising between Members, or between Members and third parties, through the Service.

The Company shall not be liable for damages arising from such disputes.

10.

Disclaimer for Damages Due to Terms Violations and Member Fault

The Company shall not be liable for damages arising from measures taken by the Company in response to a Member's violation of the Terms.

The Company shall also not be liable for Service use disruptions caused by reasons attributable to the Member.

Furthermore, the Company shall not be liable for loss of expected profits from Service use or damages arising from the use of materials.

11.

No Obligation to Review User Content

The Company has no obligation to pre-screen or continuously review User Content posted by Members.

The Company shall not be liable for the content of User Content posted by Members.

12.

Disclaimer for Security Incidents

The Company shall not be liable for damages arising from security issues related to the Member's computer environment or issues beyond the Company's scope of management.

This includes problems arising without fault of the Company, such as hacking that is difficult to defend against with current technology.

Article 23 (Notices)

The Company may send notices to Members via email, SMS, or other means designated by the Member.

Notices to an unspecified number of Members may be substituted by posting within the Service.

Article 24 (Objections and Dispute Resolution)

A Member who has an objection regarding these Terms or Service use may seek resolution through the Company's customer center or apply for dispute mediation through the Financial Dispute Mediation Committee of the Financial Supervisory Service, the Consumer Dispute Mediation Committee of the Korea Consumer Agency, or similar bodies.

Customer Support Center: https://help.gguge.com/

Fair Trade Commission Consumer Consultation Center: (no area code) 1372

Article 25 (Governing Law and Jurisdiction)

In the event of a dispute arising in connection with Service use, the Company and the Member shall resolve it through good-faith consultation.

If a dispute cannot be resolved through consultation, the laws of the Republic of Korea shall be the governing law, and the court having jurisdiction over the Company's headquarters shall be the exclusive court of jurisdiction.

These Terms shall be based on the Korean language version, and in the event of any conflict with translated versions, the Korean version shall prevail.

Gguge Service Supplementary Terms

Supplementary Terms 1: Gguge Money Service Terms of Use

These Terms constitute a Supplementary Terms to the Gguge Service Terms of Service (hereinafter the "Main Terms") and shall apply exclusively to the use of the Gguge Money Service (prepaid electronic payment instruments, etc.) in addition to the matters set forth in the Main Terms.

In the event of a conflict between these Terms and the Main Terms, these Terms shall prevail.

Article 1 (Purpose)

These Terms are intended to set forth the terms and conditions of use, procedures, and the rights, obligations, and responsibilities of the Company and users (Members/customers) in connection with the use of the Gguge Money Service, including the issuance and management of prepaid electronic payment instruments, among the services provided by Glorang Inc. (hereinafter the "Company"). For "Gguge Money vouchers" purchased through affiliated sellers other than the Company, the Company's Operating Policy or the terms of use and policies of the relevant affiliated seller shall apply, rather than these Terms.

Article 2 (Definitions)

The terms used in these Terms are defined as follows. Terms not defined herein shall be governed by the Main Terms and applicable laws.

Gguge Money Service: A service that enables the use of prepaid electronic payment instruments as defined in Article 2 of the Electronic Financial Transactions Act, issued by the Company to Members or customers pursuant to these Terms, through which Members may purchase goods or services for Class provision (hereinafter "Classes, etc.") on the Company's website and affiliated services. The Gguge Money Service as referred to in these Terms consists of Gguge Money and Gguge Points.

Customer: Refers to a person who tops up Gguge Money and pays the corresponding amount in order to use the Gguge Money Service.

Top-up: Refers to the act of increasing monetary value through payment methods designated by the Company.

Gguge Money: Refers to the amount having a value equivalent to the amount acquired by a customer through top-up via a payment method or through registration of a Gguge Money code, among other means.

Gguge Points: Refers to an amount granted free of charge based on conditions established by the Company, such as Service use, event participation, or Class cancellation compensation.

Granting: Refers to the act of the Company providing Gguge Money or Gguge Points to a customer free of charge in accordance with established conditions.

Balance: Refers to the amount of Gguge Money or Gguge Points held by a customer that is available for use within the Service.

Use: Refers to the act of a customer making a payment or purchase using Gguge Money or Gguge Points within the Service.

Reversion: Refers to the return of an amount used by a customer as Gguge Money or Gguge Points of the same nature, due to reasons such as purchase or Class cancellation.

10.

Refund: Refers to the return of all or part of the monetary value corresponding to the Gguge Money in the customer's balance in legal tender, through methods determined by the Company, at the customer's request.

11.

Refund Fee: Refers to the amount deducted by the Company or affiliated seller as refund processing costs upon a customer's refund request.

12.

Top-up Limit: Refers to the maximum amount that may be topped up per single transaction, as established by the Company.

13.

Payment-Method-Specific Top-up Limit: Refers to the maximum payable amount per single transaction or for a certain period (daily/monthly/annual) as established by the payment method provider (card issuer, etc.).

14.

Holding Limit: Refers to the maximum amount of Gguge Money that a customer may hold.

15.

Expiration: Refers to the automatic expiration of all or part of the balance due to the lapse of the validity period or other reasons.

Article 3 (Formation and Termination of the Service Agreement)

The Gguge Money Service agreement is formed when the customer applies to use the Service through methods determined by the Company, such as (i) topping up Gguge Money, or (ii) initiating the use of granted Gguge Money or Gguge Points, and agrees to these Terms.

The Gguge Money Service agreement forms part of the Gguge Service Terms of Service, and if the Main Terms lose effect due to termination, rescission, or otherwise, the Gguge Money Service agreement shall also terminate.

"Termination" as used in these Terms refers, unless otherwise specified, to termination of the Gguge Money Service agreement and is separate from Member withdrawal under the Main Terms.

A customer may terminate the Gguge Money Service agreement at any time by (i) requesting a full refund of their held Gguge Money, or (ii) through other methods determined by the Company.

If a customer satisfies the requirements of Paragraph 1 after termination of the Service agreement, such as by making a new top-up, a new service agreement shall be formed.

Article 4 (Effect and Amendment of the Terms)

These Terms shall take effect upon being made available to customers through posting within the Service or providing linked screens, and upon the customer topping up, holding, or using Gguge Money or Gguge Points.

When the Company amends these Terms, it shall post notice within the Service specifying the reasons for the amendment and the effective date, from thirty (30) days prior to the effective date. However, where urgent amendment is required due to changes in laws or regulations, the Company may post the amended Terms for thirty (30) days or more and provide notice to customers after the fact through means such as email.

A customer who does not agree to the amended Terms may terminate the service agreement pursuant to Article 3 of these Terms before the effective date, and where no separate expression of intent to terminate is made, the customer shall be deemed to have consented to the amendment.

Article 5 (Supplementary Rules Outside These Terms)

Matters not stipulated in these Terms shall be governed by the Main Terms and applicable laws, and in the event of a conflict between the Main Terms and these Terms, these Terms shall prevail. Furthermore, these Terms shall not apply to the use, refund, validity period, and other conditions of Gguge Money vouchers purchased through affiliated sellers, and the Company's Operating Policy or the policies of the relevant affiliated seller shall take precedence.

Article 6 (Topping Up Gguge Money)

Customers may top up Gguge Money by paying a specified amount using a payment method in accordance with procedures provided by the Company.

The Company shall in principle grant Gguge Money of a value equivalent to the amount paid by the customer.

The Company may restrict top-ups in any of the following cases:

Where payment has not been completed normally due to authentication failure, insufficient balance, or other reasons

Where the top-up limit, payment-method-specific top-up limit, or holding limit would be exceeded

Where there are technical reasons such as system maintenance, or reasons related to changes in regulations or policies

Article 7 (Granting of Gguge Points)

The Company may grant Gguge Points to customers in accordance with conditions established by the Company, such as Class cancellation compensation, event participation, or other criteria.

Complimentary benefits shall in principle be granted as Gguge Points.

Gguge Points have a value equivalent to legal tender in the amount indicated within the Service.

The conditions for granting, conditions for use, and validity period of Gguge Points shall be governed by the individual policies underlying each grant, and the Company shall post such information within the Service.

Gguge Points held by a customer shall expire upon the lapse of the validity period and may not be refunded in legal tender.

Gguge Points granted in connection with a subscription application payment shall expire in full upon withdrawal of subscription/refund of that payment regardless of the validity period, and shall not be refunded in legal tender.

Article 8 (Use, Order of Use, and Reversion)

Customers may use Gguge Money or Gguge Points by deducting all or part of the required payment amount from their held balance when applying for a Class.

In the case of automatic renewal (such as subscription Class renewal), the required amount shall be deducted only when the customer holds a balance equal to or exceeding the required payment amount.

When a customer uses their balance, the balance that was topped up or granted first shall in principle be used first.

However, where the customer has consented to automatic deduction, Gguge Points may be used first in such automatic deduction.

Where there are grounds such as a Class not being provided normally, the Company may revert all or part of the amount used by the customer as Gguge Money or Gguge Points in accordance with the Main Terms and the relevant Class operating policy.

Article 9 (Withdrawal of Subscription)

Where a customer has topped up Gguge Money on the web, the customer may withdraw the subscription within seven (7) days of the payment completion date, provided that all of the following requirements are met:

The amount of Gguge Money and Gguge Points used from the relevant subscription application payment is KRW 0

Seven (7) days have not elapsed since the payment completion date

Where withdrawal of subscription is established, the Company shall cancel the relevant payment and issue a full refund, and any Gguge Points granted in connection with the subscription shall expire in full.

The customer must express their intent to withdraw the subscription within seven (7) days of the payment completion date through methods provided by the Company or through the customer center.

Where a customer expresses intent to terminate the service agreement, such as by requesting a full refund of held Gguge Money, without separately expressing withdrawal of subscription for individual payment transactions, such individual payment transactions shall be deemed not subject to withdrawal of subscription, and Article 10 (Gguge Money Refund and Service Agreement Termination) shall apply.

Refunds for withdrawal of subscription shall in principle be processed by cancelling the payment through the payment method used by the customer, and shall be processed within three (3) business days of the expression of intent to withdraw the subscription. However, additional time may be required for the actual refund to be completed depending on the payment method.

Withdrawal of subscription for in-app purchases through app marketplaces shall be governed by the policies of the relevant app marketplace.

Article 10 (Gguge Money Refund and Service Agreement Termination)

Customers may request a refund only for the full amount of their held Gguge Money; partial refunds are not available.

Where a customer requests a refund pursuant to the preceding paragraph, the Company shall treat this as an expression of intent to terminate the Gguge Money service agreement in conjunction with the refund processing.

Refunds shall be available only for refundable Gguge Money in the customer's held balance. Gguge Points shall not be refunded, and Gguge Points granted in connection with subscription application payments shall expire in full immediately upon completion of service agreement termination. (However, even for Gguge Money, any Gguge Money that is not refundable under the policies of affiliated sellers may be excluded from refund eligibility.)

The refund amount shall be calculated as follows:

Refund Amount = (Refundable Gguge Money) - (Refund Fee) - (Amount used from Gguge Points granted in connection with subscription application payments)

The refund fee shall be the greater of "10% of refundable Gguge Money" or "USD 1.00".

The Company may withhold or refuse a refund (termination) request in any of the following cases:

Where the customer's held Gguge Money is KRW 1,000 or less

Where the customer's refund account information has been incorrectly entered or omitted, or information necessary for the refund is insufficient

Where the customer has refused or withdrawn consent to the collection and use of personal information necessary for the refund

Where a refund is requested for Gguge Money paid through an affiliated seller

After submitting a refund request, the customer may resume use of the Service by using their balance to apply for Classes or otherwise before refund completion is confirmed on the Service screen; in such case, the customer shall be deemed to have withdrawn the refund (termination) request, and the refund shall not be processed.

Refunds shall in principle be processed by transfer to the account information submitted by the customer, and the Company shall not be liable for issues such as non-receipt or misdirected payments arising from the customer's fault. However, where the Company identifies an information error, the Company may request correction from the customer; if the customer does not correct the information within twenty-four (24) hours of the notice of correction request, the refund (termination) request shall be deemed withdrawn.

Article 11 (Top-up Limit and Holding Limit)

The holding limit for Gguge Money shall be determined by the Company in accordance with the Electronic Financial Transactions Act and related enforcement decrees, and may be changed in accordance with the Company's policies.

The holding limit for Gguge Money per Gguge Service account is 2,000,000G(Gguge Money).

Payment-method-specific top-up limits shall be governed by the policies of the payment method provider (daily/monthly/annual limits, etc.).

Top-ups shall be restricted where any of the limits set forth in this Article would be exceeded.

Article 12 (Validity Period and Expiration)

The Company may establish a validity period for Gguge Money or Gguge Points, and any balance for which the validity period has elapsed shall automatically expire.

The validity period for Gguge Money is five (5) years from the date of each top-up or grant.

The validity period for Gguge Points may be separately established in the operating policy, event policy, or other policies underlying the grant; where separately established, the applicable validity period shall apply. Where no separate provision is made, the validity period shall in principle be five (5) years from the date of top-up or grant.

Where a payment made using Gguge Money or Gguge Points is cancelled, the validity period may be changed depending on who initiated the cancellation:

Where the customer cancels at their own initiative, the validity period shall not be adjusted.

Where the cancellation occurs for reasons unrelated to the customer's initiative, such as Teacher or Company reasons, the validity period shall be extended by the period from the time of payment to the time of refund completion, and the balance shall be restored accordingly.

Gguge Money and Gguge Points for which a refund has been completed pursuant to Article 10 shall expire in full.

Article 13 (Restriction on Transfer)

Members may not sell or transfer Gguge Money or Gguge Points to third parties unless the Company provides a method for doing so within the Service.

Article 14 (Recovery, Deduction, and Collection)

Where it is confirmed that a customer has used the Service through improper methods, such as obtaining unfair benefits through means not permitted by the Company (hereinafter "abuse"), the Company may deduct and recover all or part of the customer's held Gguge Money or Gguge Points, and may suspend use of the Service if necessary.

The Company may recover (deduct) a customer's balance in any of the following cases:

Where the customer has engaged in acts violating these Terms or the Operating Policy

Where the act or agreement that gave rise to the grant has become void, been cancelled, or been terminated

Where the customer has repeatedly topped up, used, or requested refunds through methods not permitted by the Company or in abnormal patterns

Where the customer has improperly utilized app marketplace payment policies to obtain refunds to which they were not entitled

Where a Member has participated in a Class through methods other than those determined by the Company, the Company may collect the Class fee by deducting an amount equivalent to the Class price from the Member's balance.

The Company shall provide prior notice of the reason for collection and the amount, and the Member may raise an objection through the customer center within seven (7) days from the date of notice. Failure to raise an objection shall be deemed consent to the collection; where an objection is raised, the collection shall be withheld until the objection has been processed.

In cases of collection, Gguge Points shall in principle be deducted first.

Even where the collection amount exceeds the balance, the Company may process the balance to below KRW 0, in which case the Company may restrict use of the Service.

Article 15 (Supplementary Rules)

Matters not stipulated in these Terms shall be governed by the Main Terms, Operating Policy, and applicable laws.

Supplementary Terms 2: Surcharges and Sanctions Regulations

These Regulations are intended to set forth the standards for surcharges, purchase cancellation fees, penalty fees, and sanctions applicable when a Member's violation of the Terms or fault attributable to the Member occurs in the course of using the Service provided pursuant to the Gguge Service Terms of Service and its Supplementary Terms.

These Regulations apply separately from the Operating Policy, and in the event of a conflict with the Service Terms of Service or Operating Policy, these Regulations shall prevail.

Article 1 (General Information and Disclaimer)

Complimentary supplementary services provided by the Company to Members free of charge (e.g., Class schedule notifications, free Classes, replay videos, free promotional gifts, etc.) do not give rise to any rights for Members, and the Company shall not bear any separate compensation or liability therefor.

The Company shall not be liable for Service use disruptions caused by the Member's personal circumstances (e.g., internet issues, device problems, unfamiliarity with functions, etc.).

Class cancellation and refund shall in principle be processed directly by the Member through functions within the Service, and may only be processed through the customer center where direct processing through the system is not possible.

Cancellation and refund requests through the customer center shall be processed based on the time at which the request was received during customer center operating hours and confirmed by the responsible staff member.

Where decimal points arise in calculating refund amounts, they shall be uniformly rounded down.

Article 2 (Basic Principles for Purchase Cancellation and Refund)

"Purchase cancellation" refers to any of the following:

•

Cancellation of a Class application at the Member's request

•

Class cancellation due to the Teacher or the Company

The reference time for calculating cancellation fees shall be the point at which all information necessary for the refund has been confirmed and processing can actually proceed.

Where the provision of information necessary for cancellation processing is delayed, cancellation fee rates may change as a result.

Tangible and intangible benefits provided at the time of Class purchase shall be deemed cancelled together upon cancellation/refund.

•

Tangible benefits (promotional gifts, etc.): Recovery shall proceed, with shipping costs borne by the Member

•

Intangible benefits: The amount shall be deducted based on the purchase regulations of the service/product that gave rise to the benefit, and the remainder refunded

•

Where recovery is not possible: The refund shall be issued after deducting the cost of the promotional gift

Refunds shall in principle be processed by cancelling the payment method used by the Member at the time of payment, and shall generally be processed within three (3) business days of receiving the request (processing may be delayed depending on the payment method).

Article 3 (Definition and Application of Surcharges)

Surcharges refer to amounts imposed by the Company when a Member violates the service agreement or obligations under the Terms.

Surcharges shall be calculated based on the Member's actual payment amount.

Surcharges may be applied in the form of purchase cancellation fees, penalty fees, fines, or other forms in accordance with the detailed regulations for each type of cause.

Surcharges paid by a Member shall be paid to the Teacher of the relevant Class as compensation, less any issue processing costs.

Article 4 (Purchase Cancellation Fee Regulations)

Class schedule changes are not available; if necessary, the relevant schedule must be cancelled and a new application submitted.

Cancellation Timing	Refund Rate
More than 48 hours before the scheduled Class start time	100% refund
48 hours to 24 hours before the scheduled Class start time	50% refund
24 hours to 12 hours before the scheduled Class start time	30% refund
12 hours to 6 hours before the scheduled Class start time	10% refund
6 hours to 3 hours before the scheduled Class start time	5% refund
3 hours before the scheduled Class start time to before Class starts	No refund
After Class has started	Cancellation and refund not available

※ Where a Member is unable to attend all or part of a Class due to reasons attributable to the Member (tardiness, connection errors, etc.), neither the Company nor the Teacher shall bear any obligation to compensate.

Article 5 (Grounds for Exemption from Purchase Cancellation Fees)

In any of the following cases, a full refund shall be provided regardless of the cancellation timing:

Where the Class was not provided normally due to reasons attributable to the Company or the Teacher

Where the Teacher determines, and the Company concurs, that a Learner's participation in the Class is inappropriate

Where Class attendance is impossible due to clearly attributable seller faults such as delivery delays or stock shortages for products purchased through Gguge Mall

Where force majeure events such as natural disasters or national emergencies are objectively demonstrated

※ Infectious diseases (including COVID-19) constitute social disasters and are not included as force majeure events.

※ Where a partial refund has already been completed through the system, it is not possible to change to a full refund.

Article 6 (Multi-Session Class Cancellation Regulations)

For multi-session Classes, individual session cancellation is not available; upon a cancellation request, all sessions scheduled after the time of the request shall be cancelled.

The basic purchase cancellation fee under Article 4 shall apply to each remaining session, and an additional penalty fee shall be imposed.

The penalty fee shall be calculated as (per-session payment amount × number of remaining sessions) × 10%.

Example: For a 5-session multi-session Class with a total price of KRW 50,000 (KRW 10,000 per session) held at 16:00 on 4/1, 4/8, 4/15, 4/22, and 4/29, where the Class is registered at 10:00 on April 1 and a cancellation request is submitted at 18:00 on April 7:

The 4/1 16:00 session: cancellation and refund not available

ii.

The 4/8 16:00 session: cancellation with 70% of the payment amount deducted before refund

iii.

Subsequent sessions on 4/15, 4/22, and 4/29: cancellation with full refund of payment amount

iv.

After deducting the 10% penalty fee, a total refund of KRW 29,000 is available

Where the refund amount after deduction of cancellation fees and penalty fees is negative, the amount shall be deemed KRW 0.

Article 7 (Subscription Class Cancellation Regulations)

When registering for a subscription Class, registration proceeds for all sessions scheduled thereafter, with the most imminent session being charged. Subsequent sessions after the most imminent session are charged through automatic renewal.

When cancelling before renewal payment, the remaining sessions shall not be additionally charged, and the cancellation fees under Article 4 shall apply.

Example: For a subscription Class held every Monday and Tuesday from 16:00 to 17:00, where a registration is made at 10:00 on 3/12 (Sunday) and a cancellation request is submitted at 18:00 on 3/12 (Sunday):

As the cancellation falls within the 24 hours to 12 hours before Class start period under the cancellation fee regulations, the 3/13 (Monday) 17:00 session is cancelled with 70% of the payment amount deducted before refund

ii.

All subsequent sessions are cancelled with no payment processed

Where cancellation is made within one (1) hour after renewal payment, a full refund shall be provided without applying cancellation fees.

Where a coupon was used for a renewal payment that is cancelled within one (1) hour, the coupon shall be restored with its existing validity period maintained, as an exception pursuant to Article 8.

Article 8 (Discount Coupon Restoration Criteria)

Where cancellation is initiated by the Member:

•

More than 48 hours before the Class start time: coupon restoration available (existing validity period maintained)

•

Cancellation within 48 hours of the Class start time: coupon restoration not available

Exception: Where a coupon was used for a subscription Class renewal payment and the subscription Class is cancelled within one (1) hour of the payment time, the coupon shall be restored with its original validity period.

Where cancellation is due to Teacher or Company reasons:

•

The coupon shall be restored with a validity period extended by the period of use.

Article 9 (Sanctions for Inappropriate Class Conduct)

The Company shall conduct monitoring before, during, and after Classes to maintain Class quality.

Where inappropriate Class conduct by a Learner is confirmed, the Company shall determine fault based on a comprehensive assessment of recorded videos, Teacher opinions, and other factors.

Examples of inappropriate Class conduct include:

•

Participating from a location unsuitable for Class attendance

Noisy cafes, outdoor areas, or near construction sites

Participating while in transit rather than from a fixed location (in a car, on public transportation, moving between spaces during the Class, etc.)

•

Being in a state where Class concentration is difficult

Where smooth participation is difficult because the Learner does not match the recommended age range or difficulty level of the Class

Where essential textbooks, Class materials, or programs required for Class participation have not been prepared

Where the Learner lies down, leaves their seat, or engages in similar behavior during the Class

Where the Learner eats a meal while participating in the Class

Where the Learner frequently changes their Zoom account name to another Learner's name, the Teacher's name, or inappropriate words, causing confusion

Where the Learner repeatedly sends DMs to other Learners and the Teacher, disrupting concentration

•

Participation by persons who did not register for the Class (siblings or friends) joining alongside the registered Learner

•

Where the Company determines that abusive language, disparagement, message flooding, dissemination of false information, or other conduct impedes the smooth progress of the Class

Sanctions may include any or all of the following:

•

Muting or chat restrictions

•

Separation measures using waiting room/breakout room functions

•

Removal from the Class

•

Restriction on or deletion of reviews / non-display of submitted reviews

•

Restriction on applying for Classes with specific Teachers

•

Deduction of Gguge Money for Classes attended without payment

Cancellation and refund on the grounds of sanctions shall not be available. However, in the case of removal at the Teacher's discretion, a full refund shall be provided.

Article 10 (Sanctions for Acts Interfering with Service Use)

The following acts shall be deemed acts that impede Service use:

•

Repeated unauthorized absences

•

Writing false reviews for Classes not attended

•

Repeated schedule cancellations

•

Obtaining monetary gain through abuse of events or coupons

•

Abusive language or disparagement directed at other Members, Teachers, or the Company

The Company may impose the following sanctions depending on the severity of the matter:

•

Review restrictions

•

Exclusion from coupons and events

•

Chat function restrictions

•

Restrictions on Class registration and participation

•

Temporary suspension of Service use

Even in cases not specified in these Regulations, the Company may, as a mediator, impose reasonable sanctions appropriate to the individual circumstances.

Article 11 (Miscellaneous)

Matters not stipulated in these Regulations shall be governed by the Service Terms of Service, Operating Policy, and applicable laws.