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[GGUGE] New to Gguge? Start Here!

Welcome to Gguge!
If you're new to Gguge and not quite sure where to begin, this guide will help you get the most out of our platform. From finding the right class to joining your first session, we've got you covered.

1. What is Gguge?

Gguge is an online learning platform where teachers and students interact in real time.
All classes are conducted live through Zoom, allowing students to actively participate and communicate with their teachers throughout the lesson.

2. What types of classes are available on Gguge?

One-Time Classes
One-time classes are perfect for exploring a new topic or getting to know a teacher.
Since these classes are designed around a single topic, the content remains the same even if you enroll multiple times.
Multi-Session Classes
Multi-session classes follow a structured curriculum over multiple sessions, allowing students to explore a topic in greater depth step by step.
Students learn together with the same teacher and classmates throughout the course.
Please note that tuition for all sessions is charged in a single payment.
Subscription Classes
Subscription classes are recurring classes that either introduce new content each session or repeat a fixed curriculum.
They are ideal for students who want to learn consistently on a regular schedule.
Once enrolled, your subscription automatically renews and payment is processed after each class session unless you cancel your subscription.
You can cancel your subscription without a cancellation fee up to 48 hours before the scheduled class start time.
Private Classes
Private classes are fully customized learning experiences designed specifically for your child.
You can discuss and customize the class schedule, number of sessions, class topics, and number of participants (including one-on-one lessons).
Pricing varies depending on the teacher and class requirements. Our team will provide detailed guidance after your inquiry.

3. What's the difference between Talent Classes and Academic Classes?

Talent Classes
Talent Classes focus on extracurricular learning experiences that help students discover their interests, develop creativity, build confidence, and improve communication skills.
The primary goal is to encourage intrinsic motivation and personal growth.
Examples:
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Fun Math Through Famous Mathematicians
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Empathy-Based Public Speaking
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Beginner and Advanced Chess Academy
Academic Classes
Academic Classes focus on helping students achieve specific educational goals and improve their academic performance.
Examples:
•
5th Grade Math Unit Test Preparation
•
Phonics for Year 1 British Primary School Students
•
Science Gifted Program Preparation Course

4. How can I find the right class for my child?

Use Gguge's search and filtering tools to discover classes that match your child's interests and schedule.
•
Filter by age using the All Ages option.
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Filter by schedule using the All Schedules option.
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Browse categories to explore a wide range of learning opportunities.

5. How do I enroll in a class?

Enrolling is easy:
1.
Select a class.
2.
Choose a class schedule.
3.
Complete your payment.
If a class is sold out or currently has no available schedule, click the Favorite () and Notification () buttons on the class page.
You'll be able to quickly find the class later and receive notifications when new schedules become available.

6. How do I join a class?

You can join your class through:
Gguge Website → Calendar Icon (top right) → Prepare for Class → Join Class
For convenience, a Join Class button is also displayed on the homepage from 30 minutes before class begins until the class end time.

Before Joining

Please review the following information:

Confirm Your Schedule and Student Information

Verify the schedule and student who will attend the class.
Only enrolled students may participate in the class.

Check Required Materials

Review any printable materials or supplies required before class.

Review Helpful Guides

If this is your first class on Gguge, please read the Zoom Guide and Class Etiquette Guide before joining.

7. Can I change or cancel my class schedule?

Unfortunately, the schedule of a class you've signed up for can't be changed. If you're unable to attend, you can cancel the class instead. Depending on when you cancel, a cancellation fee may apply.
When you cancel, we'll show you the cancellation fee and the refundable amount beforehand, so please check those before confirming.
How to cancel a class
PC/Mobile: Gguge homepage > ≡ menu (top right) > Class Payment History > View Class Details > Cancel Payment (or Cancel Subscription for subscriptions)
Gguge App: Gguge app > My > Class Payment History > View Class Details > Cancel Payment (or Cancel Subscription for subscriptions)

8. I have feedback after taking a class!

Leaving a review for your class is a big help to other parents deciding whether to sign up, as well as to the teacher running the class!
If there's anything you weren't satisfied with or feel could be improved, please share that honestly too. Gguge and the teacher will review it quickly and work to make the class even better.
If you'd like to reach out to the teacher privately or share your thoughts directly, you can send a message using the [Ask a Question] button at the top of the class detail page.
With [Ask a Question], you can send the teacher a 1:1 message. When you get a reply, a red dot will appear next to the speech-bubble icon in the top right of the Gguge homepage. If you have any unread messages, we'll send you a KakaoTalk notification every day at 10:00 AM and 7:00 PM, so keep an eye out.
We hope every student has a fun and rewarding experience at Gguge. If you have any more questions, please reach out to the Gguge Customer Center.
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