GGUGE Help Center

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Browse our frequently asked questions below to quickly find the answers you need.

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Frequently Asked Questions (FAQ)

How can I cancel a class schedule I have enrolled in?

You can cancel your class schedule directly from the schedule list on the Gguge website.

Please note that cancellation fees may apply depending on how close the cancellation is to the class start time.

View detailed instructions

I can no longer attend my scheduled class. Can I switch to a different schedule?

Gguge does not currently support schedule changes. If you are unable to attend your scheduled class, you will need to cancel your existing schedule and enroll in a different one.

If the class offers a replay, you can watch the recorded session for 7 days after the class date.

View detailed information

How do I join a class I enrolled in?

You can join your class through:

Gguge Website → Calendar icon (top right) → Select the class → Prepare for Class → Join Class

View detailed instructions

How can I message a teacher?

You can request a conversation with a teacher from either the Class Detail Page or the Teacher Profile Page.

Please note that if this is your first message to the teacher, the teacher must accept your conversation request before you can start chatting.

View detailed information

User Guide

[GGUGE] New to Gguge? Start Here!

[GGUGE] Chat User Guide

[GGUGE] Class Participation Guide

[GGUGE] Gguge Money User Guide

[Gguge] Shortcut Setup Guide

[GGUGE] Class Etiquette Guide

[GGUGE] Cancellation and Refund Guide

FAQ

Joining a Class

Payment / Enrollment / Coupons

Zoom

Cancellation / Change / Refund

Materials / Class Resources

Gguge Money

Sign-up / Account Info

Other

For any further inquiries, please contact us at op@glorang.com.

사업자 정보: 주식회사 글로랑(Glorang Co., Ltd.) ㅣ glorang.com ㅣ 대표자: 황태일 ㅣ 개인정보보호책임자: 강성범(Kang Seongbeom) ㅣ 서울특별시 강남구 테헤란로26길 14, 6F ㅣ 메일: info@glorang.com ㅣ 사업자등록번호 596-81-00999 ㅣ 통신판매업신고번호 2019-서울강남-01817 ㅣ 주식회사 글로랑은 통신판매 중개자이며, 어떠한 판매 거래에 있어서도 당사자가 아닙니다. 따라서 주식회사 글로랑은 상품, 거래 정보 또는 거래에 대하여 일체의 책임을 지지 않습니다.

Business Information: Glorang Co., Ltd. ㅣ glorang.com ㅣ Representative: Tae Il Hwang ㅣ Privacy Officer: Kang Seongbeom ㅣ 14, Teheran-ro 26-gil, Gangnam-gu, Seoul, 6F ㅣ Email: info@glorang.com ㅣ Business Registration Number(USA): 41-4426933 ㅣ Mail-Order Sales Registration Number: 2019-Seoul Gangnam-01817 ㅣ Glorang Co., Ltd. is an intermediary for mail-order sales and is not a party to any sales transaction. Accordingly, Glorang Co., Ltd. bears no responsibility whatsoever for products, transaction information, or transactions. 事業者情報：株式会社グロラン（Glorang Co., Ltd.）ㅣ glorang.com ㅣ 代表者：ファン・テイル（Tae Il Hwang）ㅣ 個人情報保護責任者：カン・ソンボム（Kang Seongbeom）ㅣ ソウル特別市江南区テヘラン路26ギル14、6F ㅣ メール：info@glorang.com ㅣ 事業者登録番号（日本）3010001254806 ㅣ 通信販売業申告番号 2019-ソウル江南-01817 ㅣ 株式会社グロランは通信販売の仲介者であり、いかなる販売取引においても当事者ではありません。したがって、株式会社グロランは、商品、取引情報、または取引について一切の責任を負いません。